Clients approve of new health insurance plan – “It works! »

It was the day after the FNHA transferred the administration of health benefits to Pacific Blue Cross. An urgent request from a dental office was transferred to Madeline Tifenbach, FNHA Health Benefits Evaluator. The dental office had a three year old First Nations child sitting in the dental chair. The family lived in British Columbia, but had not yet purchased medical or dental coverage.

The new system with Pacific Blue Cross allowed Madeline to immediately add the child to the benefits plan, which allowed for an immediate evaluation of the dentist’s treatment plan.

“The dental assistant thanked me and said, ‘You did a good thing today,'” Madeline said. “I hope the child’s urgent treatment has both minimized pain and suffering and supported the best dental outcomes.”

In another part of the province, a mother took her two sons to the optometrist for eye exams. “Love the new FNHA system moving to Pacific Blue Cross,” she wrote on Facebook afterwards. “The direct bill process is so much better than sending back and waiting a few weeks to see if you’ll be approved. [The optometrist is] informed immediately of approved amounts, etc.

” That works ! is exactly what FNHA and Pacific Blue Cross health benefits staff members want to hear after months of planning the new system to administer benefits for dental services, vision services, and medical supplies and equipment. (MS&E). As the examples show, the benefits of the new plan are not just expanded benefits, but the ease and convenience of receiving services.

FNHA customers can now go online at or download the Pacific Blue Cross mobile app (visit for more information). Using your status number, you can create a member profile and use it for convenient self-service, for example:

View detailed coverage information
Get reimbursed by direct deposit in as little as 48 hours
Check your balance to your advantage
Search for eye care providers registered with Pacific Blue Cross​​

Register for your Pacific Blue Cross Member profile, get a chance to win healthy money!

To encourage FNHA customers to register for their member profile, Pacific Blue Cross is running a contest. When customers first log into their member profile, they will receive a message in their inbox inviting them to enter for a chance to win one of five $100 prizes Pacific Blue Cross Health Treasury. Health Cash means that Pacific Blue Cross will reimburse you up to $100 for anything that helps you stay healthy, like new sports equipment or healthy groceries. The competition will run until October 16.

Notes on Benefits

You do not need to create a Pacific Blue Cross member profile to receive dental, vision or M&E benefits – health care providers who offer direct billing simply need your status.

It’s faster to get reimbursed if you use your online member profile to submit claims for eligible benefits, but mail-in claims are also accepted.

If you had a benefits plan with Pacific Blue Cross before – for example through an employer – you will probably need to call Pacific Blue Cross to set up your FNHA account.

If you register through you will not need to enter your policy number. If you need to enter it or provide it elsewhere, please use policy number 40000.​

Health Benefits support staff members are happy to answer any questions you may have. Call toll-free 1.855.550.5454 or email [email protected]

​ For more information, visit There is also a web page specific to the new benefits plan. See:​-blue-cross-transition​


Poster B (PDF 756 Kb)​

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