Do you have questions or problems related to the dental insurance plan? CDA help is just a click away


In April 2019, CDA launched a simple process for members to report dental benefit issues and questions on topics ranging from quality assurance audits to filing appeals. The online submission form allows dentists or their staff members to quickly contact an expert for assistance and submit their concerns 24/7.

To date, CDA’s practice support has helped nearly 3,900 members answer dental care questions and concerns using the online submission form.

Do you have a question about a dental insurance issue? You too can benefit from the help of a CDA practice support expert. Simply submit your question online using the submission form available in your cda.org account. Visit My Account, click on the Submit a dental insurance problem link and follow the instructions.

Advice on billing, coordination of benefits and more

The intake form collects basic information about your question or problem. Below are some topics where you can get advice or help using the form.

  • Assistance in filing an appeal
  • Billing Issues/Questions
  • Grouped procedures
  • CDT Coding Questions
  • Refusal of claim
  • Questions regarding contracting/renting with plans
  • Coordination of benefits
  • A denied predetermination
  • Top-down processing coding
  • Explanation of benefits language
  • Claim and/or documentation lost by the plan
  • Complaints from patients on their plan regarding the care provided
  • Late payments and holdbacks by the plan
  • Dental plan quality assurance audits

The form is secure, HIPAA compliant, and only takes seconds to complete. Once you submit the form, practice support will review your issue, assess it for possible resolution, and clearly communicate next steps. You can expect to receive a phone call or email from CDA’s practice support team within 48 business hours of submitting your form.

“Help us help you”, as the saying goes

The information and details you provide on these forms help CDA identify trends and patterns in the dental market. Because CDA is committed to seeking ways to support, advocate, and act on behalf of members, CDA uses the information gathered to determine how best to serve members facing similar issues at the future and to pivot and help members meet the ever-changing challenges in the dental care landscape.

View all CDA resources on dental insurance plans.

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